Refund Policy

Effective date: 20 August 2026 | Last updated: 20 August 2026

This Refund Policy applies to purchases from RAPID FUNDED - FZCO, operator of the Rapid Trading website and brand ("Rapid Trading", "we", "us" or "our"). It explains when a digital program may be cancelled, when a refund is available, and how to request one. It forms part of the Terms of Service.

1. Mandatory Rights Come First

Nothing in this Policy excludes a refund, re-performance, correction, cancellation or other remedy that applicable consumer or payment law requires and does not allow you to waive. If mandatory law gives you a more favourable remedy, that law applies.

2. Cancellation Before Digital Access Begins

You may request cancellation and a full refund if all of the following are true:

you contact support@rapidtrading.com before program credentials or digital access are issued or activated;
you have not logged in to, accessed, started, reset, traded on or otherwise used the program; and
the payment has cleared and is not already subject to a reversal, chargeback or fraud investigation.

Because delivery may be automated and rapid, contact us immediately after purchase if you made an error.

3. After Digital Access Begins

Once credentials or digital access have been issued or activated, the program is treated as supplied and a change-of-mind purchase is generally non-refundable, except under Section 4 or where mandatory law requires otherwise. By asking us to provide immediate digital access, you acknowledge that access may begin before any otherwise applicable cancellation period ends, to the extent the law permits.

4. When We Will Provide a Refund or Other Remedy

Subject to verification, we will provide a refund, correction, re-performance or replacement where appropriate if:

you were charged more than once for the same order and the duplicate charge was not already reversed;
we charged an amount different from the amount you accepted at checkout;
we fail to issue or activate the purchased access within one hour after successful payment and required checks, and do not deliver it within two business days after you notify us;
a material defect attributable to Rapid Trading prevents normal use of the purchased program and we cannot correct it within two business days after you notify us;
we supplied a materially different program from the one ordered and cannot promptly correct the order;
a transaction is confirmed as unauthorised after reasonable investigation; or
applicable law otherwise requires a remedy.

A temporary outage, routine maintenance, minor display issue or third-party interruption that is corrected within a reasonable period does not normally justify a full refund. We will consider the duration, impact and available remedy.

5. Circumstances That Are Normally Not Refundable

Unless Section 4 or mandatory law applies, we do not normally refund a program because:

you changed your mind after access began, purchased the wrong program but used it, or no longer have time to participate;
you did not meet an objective, failed an evaluation, breached a published Program Rule, became inactive, or were found ineligible after an accurate and fair review;
your device, connection, local network, VPN or third-party software was incompatible or unreliable where the published requirements were met by the Service;
you expected live trading, client-money management, guaranteed progression, income or a guaranteed reward, none of which the Service provides;
a promotion, discount or price changed after your purchase; or
you provided inaccurate information, used an unauthorised payment method, shared an account, committed fraud or materially breached the Agreement.

Where only part of the Service is defective, a proportionate remedy may be more appropriate than a full refund, subject to applicable law.

6. Resets, Transfers and Store Credit

Program resets, transfers, substitutions and account credit are available only if expressly offered in the applicable Program Rules or approved by support. They are not cash and do not create a right to a refund. If a replacement or credit is offered to resolve a valid service issue, we will explain its value and expiry before you accept it.

7. Challenge-Fee Reimbursement with First Performance Reward

Where the program page states that the challenge fee is 100% refundable, the original challenge fee actually paid by you will be reimbursed together with your first approved performance reward. To qualify, you must satisfy the applicable Program Rules, complete any required identity and compliance checks, have no unresolved payment dispute, and remain eligible for that first performance reward. The reimbursement equals the challenge fee actually paid after any discount. Unless the checkout expressly states otherwise, it does not include taxes, currency-conversion differences, bank charges, resets, add-ons or optional services. This reimbursement is a conditional program benefit, not a change-of-mind cancellation right, and it does not reduce any mandatory consumer remedy.

8. How to Request a Refund

Email support@rapidtrading.com with the subject "Refund Request" and include:

your full name and the email address registered to the account;
the order number, purchase date, program and amount;
the reason for the request and relevant screenshots or records; and
for a duplicate or incorrect charge, the last four digits of the payment method and the transaction reference. Do not send a full card number, security code or password.

We may request identity or payment-ownership verification reasonably necessary to prevent fraud and send the refund to the correct payer.

9. Review and Payment Timing

We aim to acknowledge a complete request within two business days and decide it within 10 business days. Complex fraud, platform or payment investigations may take longer; if so, we will explain the delay and provide an update.

Approved refunds are normally returned to the original payment method and currency. We will initiate the refund within five business days after approval. Your bank or payment provider may require an additional five to 10 business days to post it. We are not responsible for exchange-rate movements or bank charges outside our control, except where law requires otherwise.

10. Chargebacks and Payment Disputes

Please contact us first so we have an opportunity to investigate and resolve the issue quickly. This request does not waive any lawful right to ask your bank or payment provider for help. If a chargeback or payment dispute is opened, we may temporarily restrict the related program while the payment status and account security are investigated, and we may provide relevant order, access and communication records to the payment provider. We will not retaliate against a customer for raising a genuine dispute.

Do not seek both a Rapid Trading refund and a chargeback for the same amount. If duplicate reimbursement occurs, you must cooperate in correcting it.

11. Refund Abuse and Fraud

We may decline a request supported by forged records, material misrepresentation, deliberate duplicate recovery, account sharing, payment fraud or other abuse. We may suspend affected accounts and report suspected unlawful activity where appropriate. A good-faith request or complaint is not refund abuse.

12. Changes to This Policy

We may update this Policy for future purchases. The version accepted at checkout applies to that order. We will not retroactively reduce a refund or consumer right that has already arisen, except where required by law. The updated version will show a new "Last updated" date.

13. Contact

Email: support@rapidtrading.com

Website: https://www.rapidtrading.com

Postal address: Premises 87591 - 001, IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates